The Service Level Benchmarking (SLB) project was initiated in 2012 through World Bank funding and technical support as a response to the 2008/2009 Cholera outbreak which claimed the lives of more than 4000 people countrywide. The main cause of the outbreak was identified as the collapse of water, sanitation and hygiene (WASH) infrastructure due to lack of investment in the WASH sector.
SLB is being implemented in all 32 urban areas though an iterative, interactive and participatory process of service level data gathering, analysis and a peer review mechanism to analyse service levels against agreed benchmarks. Since 2012 SLB has had tremendous contribution to the reduction of communicable and water borne diseases in urban areas.
In addition the programme has been instrumental in identifying service level gaps commonly known as performance improvement plans to which resources from local authorities, government and development partners have been channelled towards.